Frequently Asked Questions

Shipping Information

How Long Does It Take To Get My Order?

For Standard orders, these will normally be delivered within 2 business days. If you require goods to be sent to your site then we can have this delivered within 4-6hrs from order. This will be governed by your delivery location and other factors. Order tracking is available to monitor your delivery.

How Do I Find Out When My Delivery Arrives?

To find out the location of your order from processing to delivery you can use our online tracking system. This system only requires you to enter your order number ID and your login user name. Once you have done this you can monitor your order to keep on top of your time management.  

What If I Live In Remote Location?

At Synera we want every contractor to be able to have the option of selling our Synthetic Landscape Products. We will deliver to any location in your state. Some Remote locations may have a delivery surcharge. We can organise with you any special delivery instructions you may require.  

Can I Pick Up My Order?

Synera have warehousing in most states but in some states we use GMK warehouses to store our goods. If pickups are to be carried out at these warehouses we will need 24hrs notice to arrange our goods to be ready for pick up. Express pick ups are also available but a surcharge may apply.

Payment Information

How Do I Pay For My Order?

Orders will need to be paid before dispatch. However Synera may offer its approved re-sellers with a small credit facility to assist with smother transactions. All credit accounts are subject to approval.

What Payment options can i use?

We accept many different payment methods. you can pay for your goods or account via direct deposit, B-Pay, Credit Card, Pay Pal, EFT, Cheque or cash on Pick up in store. We may accept cash on delivery for repeat customers if required.   

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